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Privacy Policy

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services. By using our platform, you agree to the terms outlined here. Please take a moment to review this policy and contact us if you have any questions or need further clarification. Your trust is our priority, and we aim to provide a secure and transparent experience for all our visitors.

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1. Introduction


At Duhani Capital, we prioritize the confidentiality, integrity, and security of the personal and non-public information entrusted to us. This policy provides a clear framework for how we manage your data responsibly.
 


2. Scope and Purpose


This policy applies to all employees, agents, and third-party service providers acting on behalf of Duhani Capital. It aims to ensure the confidentiality and proper handling of client data at all times.
 


3. Data We Collect


We may collect and process the following categories of personal and non-public information:

 

  • Personal Information: Name, address, email, phone number, date of birth, nationality, and employment details.

  • Financial Information: Bank account details, credit/debit card information, source of income, and wealth.

  • Identity Verification: Passport, utility bills, or other official identification documents.

  • Transactional Data: Records of deposits, withdrawals, and trading activity.

 


4. Purpose of Data Usage


Your information is used for the following purposes:

 

  1. Identity Verification: To authenticate and verify your identity during account opening and management.

  2. Regulatory Compliance: To fulfill legal obligations, including compliance with anti-money laundering (AML) and other applicable laws.

  3. Service Provision: To deliver, maintain, and enhance our services.

  4. Suitability Assessment: To evaluate whether our products and services meet your needs.

  5. Marketing and Updates: To inform you about relevant products, services, and updates through direct or indirect communication.

  6. Customer Support: To address inquiries, resolve complaints, and improve user experience.

 


5. Data Protection Measures


We employ stringent security measures to protect your data from unauthorized access, loss, or misuse, including:

 

 

  • Access Controls: Restricting data access to authorized personnel based on specific roles.

  • Technical Safeguards: Utilizing firewalls, data encryption, and secure storage systems.

  • Monitoring and Auditing: Regularly monitoring activities to ensure compliance with confidentiality standards.

  • Employee Training: Providing comprehensive training on data protection and privacy practices.

 


6. Data Disclosure


We do not disclose your information to third parties except in the following cases:

 

  • With your explicit consent.

  • To comply with legal or regulatory obligations.

  • To facilitate service delivery (e.g., with payment processors, banks, or auditors).


All third-party recipients are required to maintain confidentiality and use your data solely for its intended purpose.
 


7. Your Rights


As our client, you have the following rights concerning your data:

 

 

  • Right to Access: View the personal data we hold about you.

  • Right to Rectification: Request updates or corrections to your information.

  • Right to Restrict Processing: Limit how your data is used.

  • Right to Withdraw Consent: Revoke your consent for data processing at any time.


To exercise your rights, please contact us at support@duhanicapital.com.
 


8. Data Retention


We retain your data for seven years following the conclusion of your business relationship with us, unless longer retention is required by legal or regulatory obligations.
 


9. Cookies and Analytics


Our website uses cookies to enhance functionality and provide a better user experience. You can manage or disable cookies via your browser settings; however, this may affect website performance. We may also utilize analytics tools to gain insights into user behavior. Opt-out options are available through the respective analytics service providers.
 


10. Consent


By using our services and opening an account with Duhani Capital, you consent to the collection, processing, and use of your data as outlined in this policy. Consent is electronically obtained during the account registration process.
 


11. Contact Us


If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:


Email: support@duhanicapital.com
Address: 43 Great George Street, St. George, Roseau, Dominica


We are dedicated to addressing your inquiries promptly and transparently.
 

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