Transaction Policy

Payments

 

• Payment Methods:
  All payments must be made using methods registered in the client’s name. Payments from third parties or cash deposits are strictly prohibited.

• Verification of Funds:
  Deposits are credited to the client’s account only after the payment source has been verified in compliance with Anti-Money Laundering (AML) regulations.

• Processing Times:
  Payments are typically processed within 2 business days, though this may vary depending on the payment method.

• Fees:
  Clients are responsible for any fees or charges incurred during the payment process, including bank or service provider fees.

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Refund Policy

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• Eligibility:
  Refunds are limited to deposits that have not been used for trading activities.

• Request Process:

  • Refund requests must be submitted via email to support@duhanicapital.com or through the secure client portal.

  • The request must include the client’s name, account details, and reason for the refund.

• Review and Approval:

  • Refund requests are reviewed within 5 business days.

  • Refunds will only be processed to the original payment method used for the deposit.

• Conditions:

  • Refunds are not issued for funds lost during trading.

  • Applicable transaction fees or charges may be deducted from the refunded amount.

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Withdrawal Policy

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• Withdrawal Method:
  Withdrawals must use the same method as the deposit. If the original method is unavailable, clients must provide documentation proving the original transaction and submit alternative withdrawal details for approval.

• Verification Requirements:
  Withdrawals are processed only after full account verification (KYC) has been completed.

• Documents Required:

  • A government-issued ID (e.g., passport, driver’s license, or national ID).

  • Proof of address (e.g., utility bill or bank statement not older than 3 months).

  • Additional documents may be requested to verify the source of funds or ensure compliance with AML regulations.

• Processing Times:
  Withdrawal requests are typically processed within 5 business days, provided all required documents are submitted and approved.

• Conditions:

  • Withdrawals may be delayed if verification steps are incomplete or additional compliance checks are required.

  • Fees for withdrawals may apply depending on the payment method and currency.

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General Conditions

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• Compliance:
  All transactions are subject to AML and Counter-Terrorism Financing (CTF) regulations. Suspicious activities will be reported to the relevant authorities, and accounts may be temporarily blocked during investigations.

• Accuracy:
  Clients must ensure the accuracy of information provided during payment, refund, or withdrawal requests. Errors may result in delays or rejections.

• Rejection and Resubmission:
  If a transaction request is rejected, clients will be notified of the reason and may resubmit the request with corrected or additional documentation.

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Governing Law and Dispute Resolution

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This policy is governed by the laws of England and Wales, as specified in the Client Agreement. Any disputes or claims arising from this policy will be resolved in accordance with the jurisdiction and dispute resolution terms outlined in the Client Agreement.

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Contact and Support

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For any questions or assistance regarding payments, refunds, or withdrawals, please contact our support team at support@duhanicapital.com.