Why was my deposit or withdrawal declined, and how can I resolve it?
Find out why your Duhani Capital deposit or withdrawal was declined and how to resolve it quickly. Get support today!
Your deposit or withdrawal at Duhani Capital may be declined for various reasons. Here are the common causes and solutions:
✅ For Deposits:
Insufficient Funds:
Cause: The account used for payment doesn’t have enough funds.
Solution: Ensure your account has sufficient balance before retrying.
Incorrect Payment Details:
Cause: Entering incorrect card, bank, or wallet details.
Solution: Double-check and correct the details before resubmitting.
Bank or Payment Provider Issues:
Cause: Your bank may block the transaction for security reasons.
Solution: Contact your bank to authorize the transaction.
Unverified Account:
Cause: Your Duhani Capital account is not fully verified.
Solution: Complete the KYC (Know Your Customer) verification.
Network or System Errors:
Cause: Temporary issues with the payment processor.
Solution: Wait and retry after a few minutes or contact support.
✅ For Withdrawals:
Unverified Account:
Cause: Withdrawals are restricted for unverified accounts.
Solution: Submit the necessary identification and proof of address.
Incorrect Withdrawal Method:
Cause: Using a different method from your deposit for withdrawals.
Solution: Ensure the withdrawal method matches your deposit method.
Pending Verification:
Cause: Additional security checks may be in process.
Solution: Wait for the verification to complete or check your email for requests from Duhani Capital.
Insufficient Account Balance:
Cause: You might not have enough funds in your account.
Solution: Confirm your balance and account statements.
Bonus or Trading Conditions:
Cause: Attempting to withdraw funds before meeting bonus or trading requirements.
Solution: Fulfill the requirements before submitting your withdrawal request.
Need Further Assistance?
If your issue persists, contact Duhani Capital’s Support Team with:
Transaction ID
Payment details
Screenshots of error messages (if applicable)
They will assist you in resolving your issue promptly.
