Why was my deposit or withdrawal declined, and how can I resolve it?

Find out why your Duhani Capital deposit or withdrawal was declined and how to resolve it quickly. Get support today!

deposit-or-withdrawal-declined-and-how-can-i-resolve-it
deposit-or-withdrawal-declined-and-how-can-i-resolve-it
deposit-or-withdrawal-declined-and-how-can-i-resolve-it

Your deposit or withdrawal at Duhani Capital may be declined for various reasons. Here are the common causes and solutions:

For Deposits:

  1. Insufficient Funds:

    • Cause: The account used for payment doesn’t have enough funds.

    • Solution: Ensure your account has sufficient balance before retrying.

  2. Incorrect Payment Details:

    • Cause: Entering incorrect card, bank, or wallet details.

    • Solution: Double-check and correct the details before resubmitting.

  3. Bank or Payment Provider Issues:

    • Cause: Your bank may block the transaction for security reasons.

    • Solution: Contact your bank to authorize the transaction.

  4. Unverified Account:

    • Cause: Your Duhani Capital account is not fully verified.

    • Solution: Complete the KYC (Know Your Customer) verification.

  5. Network or System Errors:

    • Cause: Temporary issues with the payment processor.

    • Solution: Wait and retry after a few minutes or contact support.

For Withdrawals:

  1. Unverified Account:

    • Cause: Withdrawals are restricted for unverified accounts.

    • Solution: Submit the necessary identification and proof of address.

  2. Incorrect Withdrawal Method:

    • Cause: Using a different method from your deposit for withdrawals.

    • Solution: Ensure the withdrawal method matches your deposit method.

  3. Pending Verification:

    • Cause: Additional security checks may be in process.

    • Solution: Wait for the verification to complete or check your email for requests from Duhani Capital.

  4. Insufficient Account Balance:

    • Cause: You might not have enough funds in your account.

    • Solution: Confirm your balance and account statements.

  5. Bonus or Trading Conditions:

    • Cause: Attempting to withdraw funds before meeting bonus or trading requirements.

    • Solution: Fulfill the requirements before submitting your withdrawal request.

Need Further Assistance?

If your issue persists, contact Duhani Capital’s Support Team with:

  • Transaction ID

  • Payment details

  • Screenshots of error messages (if applicable)

They will assist you in resolving your issue promptly.

Stay ahead of the market and refine your strategies with insights from Duhani Capital's Market Analysis Blog.

Stay ahead of the market and refine your strategies with insights from Duhani Capital's Market Analysis Blog.

Stay ahead of the market and refine your strategies with insights from Duhani Capital's Market Analysis Blog.

Quick Link:
Register Address​:

43 Great George Street, St Great George, Roseau, Dominica

Physical Address​:

Rruga Pavaresia, Nd:129 H.5, Ap/27, Durres Albania

Telephone:

+355 524 20144

Email:

support@duhanicapital.com

Disclaimer: This website is owned and operated by Duhani Capital Ltd., prepared in compliance with applicable regulations. It is not intended for distribution, use, or account opening by any individual or entity in jurisdictions where such actions are restricted or prohibited by law, regulation, or internal policies.

Risk Warning: Trading Foreign Exchange (‘Forex’) and Contracts for Difference (‘CFDs’) involves a high level of risk due to leverage, which can amplify both gains and losses. These products may not be suitable for all investors, as you may lose your entire invested capital. It is essential to trade only with capital you are prepared to lose. Before engaging in trading, ensure that you fully understand the risks involved, consider your investment objectives, and seek independent advice if necessary. Please note that Duhani Capital Ltd. operates on an execution-only basis and does not provide financial advice or recommendations.

Restricted Jurisdictions: This website and its services are not intended for individuals residing in or legal entities based in the following jurisdictions, including but not limited to: USA, Cuba, North Korea, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Crimea region, Sevastopol, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe, Japan, and Iran.

Company and Licensing: Duhani Capital Ltd. is incorporated in Dominica and operates in partnership with Financial Master Management Ltd. for trading and dealing in Forex & CFDs. Financial Master Management Ltd. holds the exclusive Master Financial Dealer License (License No: 2023/C0010-0004).

FinCEN Registration: Duhani Capital Ltd. is registered as a Money Services Business (MSB) under the Financial Crimes Enforcement Network (FinCEN), Registration Number: 31000280238735.

Copyright © 2025 Duhani Capital Ltd.

Quick Link:
Register Address​:

43 Great George Street, St Great George, Roseau, Dominica

Physical Address​:

Rruga Pavaresia, Nd:129 H.5, Ap/27, Durres Albania

Telephone:

+355 524 20144

Email:

support@duhanicapital.com

Disclaimer: This website is owned and operated by Duhani Capital Ltd., prepared in compliance with applicable regulations. It is not intended for distribution, use, or account opening by any individual or entity in jurisdictions where such actions are restricted or prohibited by law, regulation, or internal policies.

Risk Warning: Trading Foreign Exchange (‘Forex’) and Contracts for Difference (‘CFDs’) involves a high level of risk due to leverage, which can amplify both gains and losses. These products may not be suitable for all investors, as you may lose your entire invested capital. It is essential to trade only with capital you are prepared to lose. Before engaging in trading, ensure that you fully understand the risks involved, consider your investment objectives, and seek independent advice if necessary. Please note that Duhani Capital Ltd. operates on an execution-only basis and does not provide financial advice or recommendations.

Restricted Jurisdictions: This website and its services are not intended for individuals residing in or legal entities based in the following jurisdictions, including but not limited to: USA, Cuba, North Korea, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Crimea region, Sevastopol, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe, Japan, and Iran.

Company and Licensing: Duhani Capital Ltd. is incorporated in Dominica and operates in partnership with Financial Master Management Ltd. for trading and dealing in Forex & CFDs. Financial Master Management Ltd. holds the exclusive Master Financial Dealer License (License No: 2023/C0010-0004).

FinCEN Registration: Duhani Capital Ltd. is registered as a Money Services Business (MSB) under the Financial Crimes Enforcement Network (FinCEN), Registration Number: 31000280238735.

Copyright © 2025 Duhani Capital Ltd.

Quick Link:
Register Address​:

43 Great George Street, St Great George, Roseau, Dominica

Physical Address​:

Rruga Pavaresia, Nd:129 H.5, Ap/27, Durres Albania

Telephone:

+355 524 20144

Email:

support@duhanicapital.com

Disclaimer: This website is owned and operated by Duhani Capital Ltd., prepared in compliance with applicable regulations. It is not intended for distribution, use, or account opening by any individual or entity in jurisdictions where such actions are restricted or prohibited by law, regulation, or internal policies.

Risk Warning: Trading Foreign Exchange (‘Forex’) and Contracts for Difference (‘CFDs’) involves a high level of risk due to leverage, which can amplify both gains and losses. These products may not be suitable for all investors, as you may lose your entire invested capital. It is essential to trade only with capital you are prepared to lose. Before engaging in trading, ensure that you fully understand the risks involved, consider your investment objectives, and seek independent advice if necessary. Please note that Duhani Capital Ltd. operates on an execution-only basis and does not provide financial advice or recommendations.

Restricted Jurisdictions: This website and its services are not intended for individuals residing in or legal entities based in the following jurisdictions, including but not limited to: USA, Cuba, North Korea, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Crimea region, Sevastopol, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe, Japan, and Iran.

Company and Licensing: Duhani Capital Ltd. is incorporated in Dominica and operates in partnership with Financial Master Management Ltd. for trading and dealing in Forex & CFDs. Financial Master Management Ltd. holds the exclusive Master Financial Dealer License (License No: 2023/C0010-0004).

FinCEN Registration: Duhani Capital Ltd. is registered as a Money Services Business (MSB) under the Financial Crimes Enforcement Network (FinCEN), Registration Number: 31000280238735.

Copyright © 2025 Duhani Capital Ltd.